Anita has worked for The National Lottery for 16 years, she tells about all the steps to claim millions

Winning the lottery might seem pretty straightforward, you buy a ticket and wait for the numbers to be drawn and then you either win or you don't.

But it turns out the next steps are a bit more complicated as the team at the National Lottery has to do rigorous checks to confirm whether you've actually won a prize.

Anita Perez has worked with the customer service team at The National Lottery for 16 years and during that time she's had the pleasure of informing numerous people that they had become millionaires.

One of the most memorable wins she's ever taken in the call centre came from Les Scadding in 2009, who after going £68 overdrawn and worrying about how he was going to pay his mortgage, discovered he had scooped a £45.5m EuroMillions jackpot.

At the time it was one of the biggest winners Anita had ever taken a call from, which is what makes it stick in her brain.